Block task duration
richard jacques 2 года назад • обновлен 2 года назад • 2
Is it possible to block the duration of tasks to a maximum? If so, is this also possible depending on the categories?
Remote intervention> 1h max
On-site intervention> 2h max
Сервис поддержки клиентов работает на платформе UserEcho
I think this is not a new feature but an important bug. Why ? If a user A
decides to schedule your task on another time slot, he or she has the
option of extending the duration to 100h ???? Which is absurd.
Our mode of operation is: user A creates a ticket, technician B schedules the task over a period of one hour on a specific date.
This sends an email to user A. Then, user A has the possibility to
modify the time slot of his scheduled intervention because he is not
available on this date. Suddenly he has the possibility of modifying the
task over a longer period than that which was planned.