Ticket creation delayed
ylagva 7 years ago • updated by tyrone wyatt 7 years ago • 2
As recurent ticket, create ticket with opening date and ticket template selection.
this feature would allow automatically open a ticket at a future date . Example : give rights to xxx at 1st february 2016.
Customer support service by UserEcho
Perhaps a new status, such a status Delayed ID 0 as status New is ID 1.
Then the delayed date/time is reached the ticket status changes to New and appears in the list for processing.
The police in my area use this method all the time for all jobs that arent high priority when there isn't a local officer on duty rather than recalling someone. They simply delay the job until the time when someone is next rostered on.
This requests is similar to http://glpi.userecho.com/topic/921634-plan-ticket-not-only-ticket-tasks/