New tickets visible to all users

2 years ago • updated by 3 weeks ago • 2

I created a profile so that technicians can only see tickets assigned to their respective group.
I have a rule that assigns the ticket to the correct group based on the category of the ticket and sets the status to new.
Tickets assigned to a group with the "new" status are visible to everyone because they have ability to assign, is that possible to hide the new tickets for this users ?

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6 months ago

Hi, do you know anything about this question???
It is very important to have new developments since other groups can see sensitive data that is intended for other groups.

urgent help!

Hola sabe algo sobre esta pregunta???
Es muy importante tener nuevos avances ya que otros grupos puede ver datos sensibles que son destinados a otros grupos.

ayuda urgente!

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