New tickets visible to all users

Guilherme Lima 2 months ago 0

I created a profile so that technicians can only see tickets assigned to their respective group.
I have a rule that assigns the ticket to the correct group based on the category of the ticket and sets the status to new.
Tickets assigned to a group with the "new" status are visible to everyone because they have ability to assign, is that possible to hide the new tickets for this users ?