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technician in charge as option in actors form destination

Baelhadj hace 17 horas • actualizado por Curtis Conard hace 14 horas • 1

it will be a good improvement if we can select the technician in charge of currently selected ITIL category as actor(requester, observer, assignee), doesn't seem to be assigning the technician when I let the field empty

Curtis Conard hace 14 horas

This is already supported. Make sure you enable the automatic assignment in the entity options (Assistance tab in the entity form).

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