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technician in charge as option in actors form destination

Baelhadj il y a 17 heures • mis à jour par Curtis Conard il y a 14 heures • 1

it will be a good improvement if we can select the technician in charge of currently selected ITIL category as actor(requester, observer, assignee), doesn't seem to be assigning the technician when I let the field empty

Curtis Conard il y a 14 heures

This is already supported. Make sure you enable the automatic assignment in the entity options (Assistance tab in the entity form).

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