1. General
  2. Идеи
0

technician in charge as option in actors form destination

Baelhadj 17 часов назад • обновлен Curtis Conard 14 часов назад • 1

it will be a good improvement if we can select the technician in charge of currently selected ITIL category as actor(requester, observer, assignee), doesn't seem to be assigning the technician when I let the field empty

Curtis Conard 14 часов назад

This is already supported. Make sure you enable the automatic assignment in the entity options (Assistance tab in the entity form).

Сервис поддержки клиентов работает на платформе UserEcho