History of sent mails

Ricardo Montenegro 7 years ago updated by Walid Nouh 7 years ago 3

It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).

It would be similar to what SysAid is here:

In GLPI the ticket follow ups is used to document communications between the requester and the technician.

It would be nice to see notifications documented in the historical tab.

I do agree notifications are not documented.