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Идеи
+6
History of sent mails
It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).
Сервис поддержки клиентов работает на платформе UserEcho
It would be similar to what SysAid is here:
In GLPI the ticket follow ups is used to document communications between the requester and the technician.
It would be nice to see notifications documented in the historical tab.
I do agree notifications are not documented.
maybe this could be linked to https://github.com/glpi-project/glpi/issues/911