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+6

History of sent mails

Ricardo Montenegro 9 years ago • updated by Walid Nouh 8 years ago • 3

It was important that the ticket history, or in a new tab (always associated with the ticket ) , had the emails that were sent to each of the intervening (on add Followup, Task and others).

Ricardo Montenegro 9 years ago

It would be similar to what SysAid is here:

tyrone wyatt 8 years ago

In GLPI the ticket follow ups is used to document communications between the requester and the technician.

It would be nice to see notifications documented in the historical tab.

I do agree notifications are not documented.

Walid Nouh 8 years ago

maybe this could be linked to https://github.com/glpi-project/glpi/issues/911

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