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Frozen - new ticket status

No name 9 years ago • updated 9 years ago • 4

It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.

+3
Walid Nouh 9 years ago

why not to use pending ?

No name 9 years ago

What about the ticket resolution time?

Pierre LEBEL 9 years ago

The ticket resolution time is not counted in pending.

No name 9 years ago

Pierre is right, I tested it.

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