![](/s/cache/3a/cc/3acc93300fd021acc0e8553a9e61fcde.png)
0
Frozen - new ticket status
It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.
Customer support service by UserEcho
It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.
Customer support service by UserEcho
why not to use pending ?
What about the ticket resolution time?
The ticket resolution time is not counted in pending.
Pierre is right, I tested it.