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Frozen - new ticket status
It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.
Сервис поддержки клиентов работает на платформе UserEcho
It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.
Сервис поддержки клиентов работает на платформе UserEcho
why not to use pending ?
What about the ticket resolution time?
The ticket resolution time is not counted in pending.
Pierre is right, I tested it.