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Frozen - new ticket status

No name il y a 9 ans • mis à jour il y a 8 ans • 4

It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.

+3
Walid Nouh il y a 9 ans

why not to use pending ?

No name il y a 9 ans

What about the ticket resolution time?

Pierre LEBEL il y a 8 ans

The ticket resolution time is not counted in pending.

No name il y a 8 ans

Pierre is right, I tested it.

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