+51

Round Robin ticket auto assignment

9 years ago • updated by 3 years ago • 2

The idea is to avoid the need of a manager assigning tickets to techs. In small shops, where there are a few techs doing the same job, and maybe a manager which it would be great to have tickets automatically distributed as they are created, among techs in a group.

Had to be added as a business rule for tickets action, where you could select the group where tickets with no tech assigned would be distributed.

Of course, it would be great to have a Load Balance auto-assignment system. It would be harder to code, though.

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4 years ago

hello

I am looking for this kind of function - did you manage to do it ?

3 years ago

Exists.

See: https://plugins.glpi-project.org/#/plugin/roundrobin

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