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+51

Round Robin ticket auto assignment

The Tech il y a 8 ans • mis à jour par blippercop il y a 3 ans • 2
The idea is to avoid the need of a manager assigning tickets to techs. In small shops, where there are a few techs doing the same job, and maybe a manager which it would be great to have tickets automatically distributed as they are created, among techs in a group.

Had to be added as a business rule for tickets action, where you could select the group where tickets with no tech assigned would be distributed.


Of course, it would be great to have a Load Balance auto-assignment system. It would be harder to code, though.


markwakwak il y a 4 ans

hello

I am looking for this kind of function - did you manage to do it ?

+1
blippercop il y a 3 ans

Exists.

See: https://plugins.glpi-project.org/#/plugin/roundrobin

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