Round Robin ticket auto assignment
The Tech hace 7 años • actualizado por blippercop hace 1 año • 2
The idea is to avoid the need of a manager assigning tickets to techs. In small shops, where there are a few techs doing the same job, and maybe a manager which it would be great to have tickets automatically distributed as they are created, among techs in a group.
Had to be added as a business rule for tickets action, where you could select the group where tickets with no tech assigned would be distributed.
Of course, it would be great to have a Load Balance auto-assignment system. It would be harder to code, though.
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I am looking for this kind of function - did you manage to do it ?