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Record the user who solved a ticket

Walid Nouh 9 years ago • updated by glpi 7 years ago • 5
Store the user who solved a ticket and display it
+2
Piotr Rybak 9 years ago
Ideally if some additional info could be available within ticket:
- initial category (after categorization/initial diagnosis) and category which was used when ticket was closed (this can help identify if all tickets are properly categorized).
+3
Tomolimo 9 years ago
And when a Ticket is solved several time (due to a not approved solution), then record the first solver or last solver (this should be a global setting).

+2
yves tesniere 8 years ago

there are several requests about solutions; ( keep old solutions when reopened, who, when...)


may be solution could be stored like tickettasks in a separate call/table so we can store for each solution who, when, solution description and keep solution history....

Walid Nouh 7 years ago

Being developed in this PR : https://github.com/glpi-project/glpi/pull/2881

Completed
glpi 7 years ago

done in 9.3

Customer support service by UserEcho