Your comments

You are right, i think the same, but i want to know from which computer was open the ticket because we had our own helpdesk and capture this with the global variable "$_SERVER['REMOTE_ADDR']", and the hotliners say that this was useful.


Maybe you could add this information in another field...

Of course!, but at this moment i'm interested in the mac address.

Nobody knows........ i think it's a bug...

dashboard plugin ;-)

You're welcome Rodrigo, i agree with you.

I'm using the Behaviours plugin for this.