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Yes, but it's only (tested) compatible with 0.83.8, which was released 04/02/2013. Have you run any tests on 0.85.x or 0.90 yet?
Service d'assistance aux clients par UserEcho
Service d'assistance aux clients par UserEcho
You declined this, but even in the public demo (v 0.90.3), it's not an option. Was this something that you actually decided to include now, but just declined my request?