To maintain an ITIL compatibility on change management in GLPI it qould be great to add a new field of Change type for the changes.

This type of changes are described in ITIL :

• Emergency Change
• Normal Change
• Major Change
• Standard Change

So you don't have to recreate a tree sctructure with all the subcategory in each 'change type'

I really appreciate if i would be able to duplicate an alert

You can't reuse an old alert if you have check 'yes' to can close alert, because the updated alert remain closed.

Integrate so I can make Azure DevOps Tickets from GLPI

Essa possibilidade talvez seja interessante olhando para gestão de ativos, 

Utilizar o agente para coletar informações de geolocalização (GPS se disponivel, por IP Publico ou Serviços de localização do SO) e envia-lás junto aos dados de coleta do agente, coletando a geolocalização real/aproximada do dispositivo ao sincronizar o agente, podendo monitorar o deslocamento do equipamento.

Sei que já existem campos nativos que podem receber essa informação de forma manual mas acabo pensando nisso em relação a monitoria mais ativa dos equipamentos, tendo em vista os cenários mais comuns de deslocamento com dispositivos e imagino ser algo que agrega valor ao agente com um nivél mais alto de rastreabilidade.

Add tge edit options in the  note tab and in the description and comments sections in the general tab like there is in the task description. 

The possibility to add links and text format will be very helpful.

There could be a feature which would add "Consumables" section to ticket creation and editing where user could specify what consumables were used and how much.

bonjour
Je souhaite personnaliser l’interface GLPI afin d’ajouter un champ supplémentaire dans la description des demandes et des incidents.
Ce champ devra indiquer le nom du rédacteur du ticket, c’est-à-dire la personne qui saisit directement la demande.

Cette modification doit être déployée uniquement sur un poste précis : une borne dédiée à la création de tickets GLPI.
Ce poste est un RaspberryPi fonctionnant sous Linux et héberge une instance locale de GLPI.

L’objectif est que, sur cette borne, lors de la création d’un ticket, l’utilisateur puisse saisir son nom dans un champ distinct (ou que ce nom soit automatiquement renseigné selon la configuration). Cette information devra être visible dans la description du ticket.

Pour cela, il faudra :

Ajouter un champ personnalisé (texte libre ou liste déroulante) dans l’interface de création de tickets.

Configurer GLPI afin que ce champ n’apparaisse que sur l’instance locale installée sur le RaspberryPi, sans modifier l’interface principale utilisée ailleurs.

Intégrer ce champ dans l’affichage des tickets (demandes et incidents) pour qu’il soit clairement consultable lors du suivi.

Hello, we use GLPI among other things for ticket management; users do not always think to validate solutions to close a ticket and thus trigger the satisfaction survey. I have therefore implemented automatic closure after a delay of 7 days in 'resolved' status, but for analysis purposes and for the company's statistics, we would like to ensure that when the automatic closure occurs, the satisfaction survey is also automatically validated at its maximum score (we assume that if there are no news, then the user is satisfied?). I suspect this must be complicated, and unfortunately, I do not have the necessary skills or knowledge for development... so I am launching the idea if you find it relevant or if others are looking for this as well :) Thank you for everything you do to make this software an efficient tool. Best regards, Dominique.

Pls why, GLPI only logs the history of users assigned to a PC, but it doesn't log the history of PCs assigned to a User????

PLS!! Thanks GLPI!

Please add an “Export to CSV” and/or “Export to XLS” option alongside the existing "Save as Image"
button in the chart toolbar.