Enable notifications queue through API request. So we can monitor how many notifications that can be error-related.

Generate ticket after change of the hardware collected by glpi agent

We diligently use your excellent certificate tracking tool and the knowledge base tool.

As part of the management of renewal and follow-up of certificates, we have procedures to help with renewal. For this, we use an entry from the knowledge base.

Unfortunately, when managing domains, we cannot associate a knowledge base entry to it.
When managing domain records, we cannot associate certificates, knowledge bases or associated items to it.

Would it be possible to activate these modules on the pages concerned?

(Here is a request that might look like this request. ticket )

Best regards

source ticket:https://github.com/glpi-project/glpi/issues/14891

We've seen that we can associate tickets and other types to a ticket. But how to distinguish e.g., between a change that was a result of a ticket and a ticket because of a change? 

One can associate changes in tickets but there is no indication if the change was the result or the (root) cause of the ticket.

Wouldn't it be a useful idea, to specify the cause of a ticket? And causes could be changes (most likely), or other objects like project tasks, release, etc.

Also, in the solution-entry one can specify a solution type but no relation to a type (e.g. a change). 

Wouldn't it be a useful idea, to specify the solution of a ticket and link the "solving" item (e.g. a change)?

Hello, it will be very helpfull to have a export to XML of the assets. This can provide to export asset to a monitoring application (for example Zabbix). Thank

Hi,

it will be useful with Incidents and Requests:

1) Manually create a son ticket from a ticket. With different Category, like sub-ticket in form of predefined ticket template

2) Business rules for tickets when, as example, we choose a special category, or a new one action element and create several tickets automatically. Like a process management

For a simple example, HR creates a request for a new employee.

We use some action element or choose a special ticket category. Automatically system creates several new tickets:

1) A new ticket to division who is responsible for ActiveDirectory services and creates accounts

2) A new ticket to telephony and networking division to provide LAN access and phone

3) A new ticket to division who responsible for workstations etc

Mechanism like Projects in GLPI, but based on tickets, this is just hiring. Anyway protects don’t have business rules also

Very often you have to check if an application is already installed and at the same time if the version of that application is lower than the one is going to be deployed.

If audit can compare against version of the .exe file we can install only if the version already installed is lower then a specific version.

Another solution could be add criteria in dinamyc groups based on specific software installed.

Hi,

This is nice to have notifications when an article is added into Knowledge base. Or it was changed

Hello, 

I come from Service Now, and there's one option that is widely used there that I'm missing. It's about being able to create group views and assign them. Just like we have global views for everyone and the individual "personal view," what's missing is the option for a "Group View," a way to create a panel according to the group. This way, views can be assigned without forcing everyone to use the global view or create individual ones.

Thank you.

I'm currently using colors to distinguish between different item types (running servers, broken servers, USV/PDUs, network equipment, passive elements like cable ducts ecc. ecc.). However this is extremely time-consuming, cumbersome and error-prone manual work, as the colors have to be manually selected for each item and there has to be a separate documentation somewhere, which color needs to be assigned to which item type. Also it contradicts our automatization efforts.

It would be great, if if colors could be assigned automatically based on object properties like model or type or maintenance status ecc.