We have portable ip-dect phones in the company, and these phones break quite often.

We are a bit puzzled on how to use glpi for this use case. Now when a phone breaks we create a new phone and set the old one as defect.

When we do a search request we see a nice overview of all the times the phone was replaced.

The problem occurs when a phone gets lost. Then we create a new phone. a week later the phone is recovered and we put the phone back in our reserve pool of devices. The only problem is that the phone serial is then allready registered to the phone number.

So when you re register the phone to a new number the overview of when and how a phone was replaced is gone.

Ideal would be to create a phone number, and then attach a device to that phone number. That way you would always have an overvieuw of when and how a phone was broken and replaced.

List of computers and telephones is not displayed,

after upgrading from 0.90.4 to 9.1 RC2,

A link (http://glpi.support.ru/front/computer.form.php?id=189) on a computer running

Hello the team !

It would be nice if the 'Operation performed partially successful' results of massive actions could detail the number of success and not only failures.

At the moment, if some actions fails you get the details :

sprintf(__('(%1$d authorizations problems, %2$d failures)'), $nbnoright, $nbko)

It woud be nice, if also some actions succeed, to have the details

sprintf(__('(%1$d success, %2$d authorizations problems, %3$d failures)'), $nbok, $nbnoright, $nbko)

Regards,

Sylvie

as it'll help us to categories all incidents more accurately.

Category:- Infra

Sub-Category: CPU, Memory, Storage etc

Category:- Application

Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc

At the moment install/update/enable/disable buttons in the plugin management menu are all the same colour.

This makes it _very_ easy to miss items.

Please change the button colours to make the page status easier to view "at a glance"

When a requester add a new followup in reply to technician post, as the event "New Followup" is fired the system will notify the requester itself with an email address.
This could lead to unsolicited email as spam due to the fact that the user itself is already aware of the new followup and also about the topic of it (he wrote it).
Maybe it could be an enhancement to disable the mail for a followup if the recipient is the same as the author?

a user created can be cloned?

I have version 0.90.3

Bonjour

Peut on améliorer le "Contrat" et "Cout" afin d'avoir par exemple

Contrat "Marche d'achat matériel"
Cout : lot 1 Onduleur date debut , date fin , garantie (36 Mois),alerte (fin/préavis) ,cout , fournisseur
Cout : Lot 2 Ordinateur date debut , date fin , garantie (12 Mois) ...

En fait meme la partie , reconduction , numero comptable , facturation , heures d'interventions
je pense que cela devrait faire partie du coté "COUTS" ..et donc d'avoir un lien avec le fournisseur pour chaque cout.

Le marché (contrat) dans une collectivité se fait par Lot (1,2,3..) avec des fournisseurs différents , et des date , durée garantie heures d'interventions (liées aux fournisseurs) ...

sometimes we need to make massive creations og Groups, Users, Entities and So on...

It's possible make a plugin or native functionality for make massive actions like that?

I mean something like a form with this:

ex: Option: combo box

-------------

* Users

* Groups

* Entities

* Categories

....... etc.

if the option it's user then appear something like:

User 1

id - password - entitie - Profile

User 2

id - password - entitie - Profile

User 3........ and so on.

if the option it's group then appear something like:

name - entitie - subentitie - etc.....

It would be great to have a frozen ticket status in which the ticket resolution time won't be counted.