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If not, please describe it

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Ticket Sub Category

Jimesh Makawana 9 years ago updated by CDuv 9 years ago 1

Hi,


There should be dependent subcategory for tickets.


Like first category is like request,incident,problem,task


if you select incident than second sub category is Hardware, Software, Network, Server,


If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner

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new section : call

Claudiu Emanoel 8 years ago updated by CDuv 8 years ago 1

in the history window you can press the call button

you can enter a text with what has been said

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Projects in GLPI more ISO 21500 compliance

Juan Fernando Villa Hernández 9 years ago updated by Walid Nouh 8 years ago 1

Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)

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Ticket Testing validation

ylagva 9 years ago 0
For developers technicians :
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.

We would like to add a rule : send an approval to the requester
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search from textarea

blk 9 years ago updated by glpi 8 years ago 2
It would be great to search from a textarea fill by computer name for exemple
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi