Please check if the feature has not already been requested.
If not, please describe it
There should be dependent subcategory for tickets.
Like first category is like request,incident,problem,task
if you select incident than second sub category is Hardware, Software, Network, Server,
If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
Customer support service by UserEcho