Hello,
thank you for this new version that fixes a lot of bug, here is a perfect recommendation:

concrete example:
I solve a ticket, I paint an image of the paper press, and I add the ticket to the knowledge base, the knowledge base integrates the image (perfect, correction ok :-))
then I put this knowledge base in the public FAQ,
unfortunately, in the public FAQ, access to images is prohibited.
Is it possible to take this in consideration?
thank you in advance for this work already excellent

Bonjour, je suis à la recherche d'un plugin permettant d'intégrer un mail sur l'application Outlook directement dans un ticket GLPI avec une icône qui demande de le numéro de ticket et hop,

le mail ce place en temps que suivi de ticket.

In GLPI 9.2, there is two versions of mandatory fields.

The old way marked with a red * and the new way where the box is marked with red.

Can you please standardize this.

I prefer the new look.

FIX the profile section.

Hello,
in glpi it misses the reformed part of a machine. This will remove software and hardware inventory but we will keep track of the machine. Is this method in the roadmap?

thank you for your work

It will be a good thing to be able to link contract with requester, in the same way as supplier. Lot of providers/big company are using GLPI in the way requesters are customers, and need to ensure service contract is valid during ticket creation.

It should be possible to integrate contract in the ticket life, for sorting, during creation, with cost calculation and so...

hello

great feature

notifications mails tickets in a single mail with copy applicants, observers, and technicians including images (tracking or resolution)

Hi, I repair electronic devices and I need to establish a relationship between the device and the spare parts I have used to solve the problem.
Spare parts have a name, part number, and quantity, such as consumables.
So you should be able to relate a spare to a computer through a ticket.

I am trying to make a plugin, but I still can not understand the structure of the functions.

Best Regards.

My suggestion is quite simple, how to manage all types of emails, whether as new, example, between new called, new follow, and called solved.

It would be interesting if we could give priority to solved calls, then follow-ups, and new calls.

Some menu to manage this, at least in my environment, plus help, far beyond other types of corporate environments.

Add new actions to habilitations rules engine to set the default entity and profile for a user.