Can you add an option to convert a task in a follow in the ticket tracking system ? Often another operator made this kind of mistake (write a task instead of follow) and we cannot fix it.

I would like to create task and model project from a template project

Because it take long time time to create similar project with the same task.

I use the 0.901 version of glpi

Hello

To avoid ticket creation on root entity it would be useful to add an option in general settings permitting to add a message during root entity ticket creation.

Example : Warning you are on root entity !

Hi,

Is it possible to add couple of fields like HOSTNAME, IP etc in the default ticket template, so that we can filter the alerts based on those fields.

for example , to schedule the deletion of an account in several weeks or even prepare for an upcoming event

Hello,

notification template evaluation do not support nested IFs:

##IFticket.storestatus=5##
  ##IFticket.status=New##
  ...
  ##ENDIFticket.status##
  ##ELSEticket.status##
  ...
  ##ENDELSEticket.status##
##ENDIFticket.storestatus##

##IF0ticket.storestatus=5##
  ##IF1ticket.status=New##
  ...
  ##ENDIF1ticket.status##
  ##ELSE1ticket.status##
  ...
  ##ENDELSE1ticket.status##
##ENDIF0ticket.storestatus##

the template is evaluated then as expected.

FOREACH/ENDFOREACH is supported too.

Is it possible to include such patch in release? I believe it is useful.

Jirka Novak

Today disabled and enables users are shown as members of a group but without any disctinction.

The idea could be to mark disabled users in a group so we can visualy see enabled/disabled users

Hello,

What do you think about the idea to add the hierarchical responsible (a glpi user) for users and automatically add it as watcher when creating ticket ?

Hi,

It would be great to have one click access to their tickets created (without having to create a bookmark).

For exemple, by having a tab "my tickets created" in settings :

http://glpi/front/preference.php

Regards,

Hello,

Currently asset templates are defined in an entity and they are not inherited by child entities. One must recreate them to be able to use them in sub-entities.

Thank you,

Regards,

Tomolimo