Most organization use some form of Web application such as OWA, WordPress, Joomla or GLPI.

The Web applications plugin allows tickets to be associated with the web application.

The last few releases for the Web applications plugin fail to support association of ticket which is the most required feature of the plugin.

Integrating the Web applications plugin would allow myself and others to upgrade to the current version of GLPI rather than being held back.

I'm suggesting the fact that GLPI could keep track of the significant events a Computer/Phone/NetworkEquipment/Printer/Room/etc suffered or gained of. The goal is to offer a clear view of what happened to it.

Examples:

For a computer:

* Computer was acquired

* OS was installed

* Faulty RAM was replaced

* HDD was "upgraded" for a SSD

* OS was reinstalled

For a Network equipment:

* Switch was acquired

* Faulty fan was replaced

* Firmware was upgraded

I must admit the initial need that made me think about this feature is for computers. Because they are pieces of hardware that "lives" the most and are what users are the more sensible to (it's what they use everyday and it's shape determine their mood/user experience), I need a digest of bad and good things that were done to it, so that I can determine if the whole computer should be replaced or if a OS re-installation could improve the user experience.

Implementation could rely on tickets with a simple "Significant event?" checkbox.

The "x was acquired" event could use financial and administrative informations from the "Management" tab.

Theses events shall be listed on a dedicated "Significant event" tab ordered by date.

I'm not sure the need is strong enough for a core integration so it'll be a plugin.

I have a business rule that assign a technician group by category, for add and update. The group is added but i want change it.

Thanks in advance.

It would be nice to be able to set the impact from in forms, not just urgency

Hello Team, 

Hoping you appreciate my Suggested Feature. 

Instead of Updating GLPI in the Backend, 

We are hoping the update will be run through the GLPI Directly. We will have an option to update the GLPI once a new version is released without Configuring the backend ( for non-technical Users ).

1. System will Check for GLPI Update

2. Once GLPI has a new Version, the System will provide a button or field for the Update
3. The System will update it self without the interaction in the Server ( For non-technical Users )

Thanks, 

Regards, 

Joseph T. 

It would be great to improve the user experience of the service catalog to add a new type of item question in the forms.

For exemple having images instead of text to allow the user to click on one to select sub section of the forms.

it will be like having images instead of text for the Radios type.

We can do this by adding a description type with images linked to sub forms but it will increase the number of forms uselessly...

exemple of what wanted below (but without the need to have the radios button):

To maintain an ITIL compatibility on change management in GLPI it qould be great to add a new field of Change type for the changes.

This type of changes are described in ITIL :

• Emergency Change
• Normal Change
• Major Change
• Standard Change

So you don't have to recreate a tree sctructure with all the subcategory in each 'change type'

I really appreciate if i would be able to duplicate an alert

You can't reuse an old alert if you have check 'yes' to can close alert, because the updated alert remain closed.

Integrate so I can make Azure DevOps Tickets from GLPI

Essa possibilidade talvez seja interessante olhando para gestão de ativos, 

Utilizar o agente para coletar informações de geolocalização (GPS se disponivel, por IP Publico ou Serviços de localização do SO) e envia-lás junto aos dados de coleta do agente, coletando a geolocalização real/aproximada do dispositivo ao sincronizar o agente, podendo monitorar o deslocamento do equipamento.

Sei que já existem campos nativos que podem receber essa informação de forma manual mas acabo pensando nisso em relação a monitoria mais ativa dos equipamentos, tendo em vista os cenários mais comuns de deslocamento com dispositivos e imagino ser algo que agrega valor ao agente com um nivél mais alto de rastreabilidade.