Please check if the feature has not already been requested.
If not, please describe it
Rules to link a computer to a user to an asset
We use upn for user login and use SSO. Our upn and sammaccountname are different on our AD.
On fusion inventory, the computer goes up, the user also, but this one, is not linked to the user... I cannot use the part "My items of GLPI", nor the other plugins to manage correctly my park.
Can you develop a rule engine to assign the equipment to the user according to his upn.
thank you
Include Network service
Include option Network Server (protocol and port, like SIP:5060 and ONVIF ports 554, 80, etc), to bind multiples devices (N<>N), like ip cameras and nvr, voip phones and ippbx
Additional ports to Telephony
Add new port option to telephony, like, FXS, FXO, E1/PRI to link with Lines items.
And ports GSM, to link to the SIM Cards.
Disponibilizar as Dashboards
Disponibilizar as Dashboards que aparecem para os Super-Admins, também para os technicos e Admins ou até gerentes
Align "External Links" left for a better experience
It would be great if you'd align "External Links" (for example from "Computers") *LEFT* for a way better neat viewing experience, especially if you have many items.
Thanks, thanks, thanks!
Best,
Carsten
affichage ticket lié dans onglet "ticket"
lorsqu'un ticket est lié à un autre (ticket enfant), il est affiché en liste dans l'onglet "ticket".
Dans cette liste, il y a un code couleur qui symbolise l'état du ticket.
Malheureusement, lorsque le ticket enfant est à la corbeille, cela n'apparaît pas sur cet affichage. Pourtant, il me semble que l'information indiquant que ce ticket est à la corbeille, est plus pertinente que l'état de ce ticket dans la corbeille.
Bien cordialement.
SLA : Set Ticket Status to "Pending" when have a question to the ticket requester
Stop running SLA counter on an assigned ticket with SLA in case the technican have a call back to the ticket requester. The ticket status shall be changed to "Pending" by the system.
Right now the ticket status must be manually changed to "Pending" by the technican. Otherwise the SLA will not work as desired. Sometimes the technican forget the change so the SLA is not calculated correctly.
Allow to change ticket number order in the notification mail subject for tickets
Hi,
It would be nice to be able to set the ticket number at the end of the subject of the notification mail sent for tickets.
For instance, instead of having :
[GLPI #123456] Entity - My problem - Technician in charge
To be able to set :
My problem - Technician in charge - Entity [GLPI #123456]
Service d'assistance aux clients par UserEcho
