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Planning : Overlapping tasks

richard jacques 4 years ago • updated 4 years ago • 1

Hello,

We have a problem with GLPI. We have implemented the scheduled task system for technicians, however when the same technician schedules the task for a day and a time when there is already another task with the same time on the same day, it just marks him a message of 'Warning:

"User ******* is busy for the selected time period

  • Task ticket for one: from 02-17-2021 10:30 am to 02-17-2021 11:00 am
    New Agent Form
  • External event: from 02-17-2021 10:00 to 02-17-2021 12:00
    busy "

We want this to block the user and not save the task.

Looking forward to your feedback,

Thank you very much.

Regards,

richard jacques 4 years ago

This is a bug, it must be possible to be able to prohibit an overlap of

tasks. There it is just attention there is another task. The technician

is totally lost afterwards in his schedule

Customer support service by UserEcho