Planning : Overlapping tasks
richard jacques 2 года назад • обновлен 2 года назад • 1
We have a problem with GLPI. We have implemented the scheduled task system for technicians, however when the same technician schedules the task for a day and a time when there is already another task with the same time on the same day, it just marks him a message of 'Warning:
"User ******* is busy for the selected time period
- Task ticket for one: from 02-17-2021 10:30 am to 02-17-2021 11:00 am
New Agent Form
- External event: from 02-17-2021 10:00 to 02-17-2021 12:00
We want this to block the user and not save the task.
Looking forward to your feedback,
Thank you very much.
Сервис поддержки клиентов работает на платформе UserEcho
This is a bug, it must be possible to be able to prohibit an overlap of
tasks. There it is just attention there is another task. The technician
is totally lost afterwards in his schedule