Technician group assigment Round Robin
Could be great if will be a setting on the Tecnician group:
- assign the ticket to a member of a group (all technician member receive a notification and many time 2 techician work on a ticket that is working on by an other one already)
- A mechanism that if the ticket is not processed by a tecnician in x minutes or hours, it is re-assigned to the group (or a next tecnician).
Customer support service by UserEcho