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Link Ticket Category to task Category

Hugo Teixeira 8 years ago • updated by Jérôme STIVAL 8 years ago • 4

I'm talking of the Ticket task on processing that aren't linked and they are only used in the Ticket task.
It's only to put a new field in the database of the Ticket task category with the id of the ticket category, and when creating a new Ticket task we filter the combo.

Olivier Moron 8 years ago

Hello,

Do you mean that task categories will be a kind of ticket sub-categories?

regards,

Tomolimo

Hugo Teixeira 8 years ago

hi,

Is someting like that

Example :

Ticket category : Account Management

Task Category : Change Password, New Account, Password Reset, ...

Tomolimo 8 years ago

then you may use sub-categories for each ticket category: this is what we are doing.

Jérôme STIVAL 8 years ago

Cela rejoint une de mes demandes à savoir que lorsqu'on créé un ticket en fonction de la catégorie, il va affecter automatiquement une liste de tache pré-définit, non ?


This repointing One of my requests know what ticket when created not according to the category, it will automatically Assign pre-June spot Sets list, right?


http://glpi.userecho.com/topics/366-assign-all-tasks-for-a-ticket-and-change-category/



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