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Идеи
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Link Ticket Category to task Category
I'm talking of the Ticket task on processing that aren't linked and they are only used in the Ticket task.
It's only to put a new field in the database of the Ticket task category with the id of the ticket category, and when creating a new Ticket task we filter the combo.
Сервис поддержки клиентов работает на платформе UserEcho
Hello,
Do you mean that task categories will be a kind of ticket sub-categories?
regards,
Tomolimo
hi,
Is someting like that
Example :
Ticket category : Account Management
Task Category : Change Password, New Account, Password Reset, ...
then you may use sub-categories for each ticket category: this is what we are doing.
Cela rejoint une de mes demandes à savoir que lorsqu'on créé un ticket en fonction de la catégorie, il va affecter automatiquement une liste de tache pré-définit, non ?
This repointing One of my requests know what ticket when created not according to the category, it will automatically Assign pre-June spot Sets list, right?
http://glpi.userecho.com/topics/366-assign-all-tasks-for-a-ticket-and-change-category/