![](https://cdn.userecho.com/characters/82.png?1)
+4
Answered
Business rule based on ticket creation time
hello all,
Is it possible to create a business rule based on ticket creation time.
Example : auto assign tickets created from 6pm to 5 am to a technician or group.
Customer support service by UserEcho
Done in 9.4, a new criteria is available to check if a ticket creation date check a calendar