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Business rule based on ticket creation time

Roshan 7 years ago • updated by glpi 6 years ago • 1

hello all,

Is it possible to create a business rule based on ticket creation time. 

Example : auto assign tickets created from 6pm to 5 am to a technician or group.


Answered
glpi 6 years ago

Done in 9.4, a new criteria is available to check if a ticket creation date check a calendar 

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