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Preguntas
+4
Respuestas
Business rule based on ticket creation time
hello all,
Is it possible to create a business rule based on ticket creation time.
Example : auto assign tickets created from 6pm to 5 am to a technician or group.
Servicio de atención al cliente por UserEcho
Done in 9.4, a new criteria is available to check if a ticket creation date check a calendar