Отвечен

Business rule based on ticket creation time

7 лет назад • обновлен 6 лет назад • 1

hello all,

Is it possible to create a business rule based on ticket creation time.

Example : auto assign tickets created from 6pm to 5 am to a technician or group.

Голос

Отвечен

Done in 9.4, a new criteria is available to check if a ticket creation date check a calendar

Сервис поддержки клиентов работает на платформе UserEcho