1. General
  2. Questions
+4
Résolu

Business rule based on ticket creation time

Roshan il y a 7 ans • mis à jour par glpi il y a 5 ans • 1

hello all,

Is it possible to create a business rule based on ticket creation time. 

Example : auto assign tickets created from 6pm to 5 am to a technician or group.


Résolu
glpi il y a 5 ans

Done in 9.4, a new criteria is available to check if a ticket creation date check a calendar 

Service d'assistance aux clients par UserEcho