It would be interesting if GLPI has a native online chat system (independent of livehelperchat) that has queue support and some other functionalities like:
1 - allow the attendant to capture the client that is in the queue.
2 - return the client to the queue.
3 - transfer the client between different queues
4 - transfer the client to another attendant (ex-attendant1 answered the customer1 but finished the clerk's file1 then he transfers the client1 to the clerk2 that will give continuity in the client's service 1)
5 - be able to open a ticket by linking the chat conversation to the new ticket or linking a conversation to an existing ticket
6 - send attachments via chat
7 - At the end of the service the client responds a survey to evaluate the service performed by the chat attendant.
8 - allow the client to send the chat conversation to his own email in case he wants
Customer support service by UserEcho