it is very important to us to add fields not existed by default in glpi, please fine a way to add them without the addon of additional fileds

Allow to change Ticket status from processing to pending when giving a follow up (for example you can add a checkbox near the follow up form)

Hi guys, is it possible for the next versions "add licence per user"? Assuming there're some licence types like O365, this enhance could give more possibilites.

Permettre d'utiliser des variables, ex.:  %DATE%, %ANNEE%, %MOIS% chiffre et texte, %JOUR%..... dans un gabarit de ticket, et peut-être ailleurs. Quand je crée un gabarit de ticket que je vais associer à un ticket récurrent, j'aimerais pouvoir mettre dans le titre %MOIS% %ANNEE% pour que ca donne: Titre Octobre 2017 lors de la création du ticket. Merci à l'avance !

Hello,

it would be great to be able to send an automatic mail to new users created. So far, i need to write an e-mail to each new user with their credential (sometimes with misstake) and some documentation about "how to use GLPI".

Would be great to have an automatic e-mail after creating a new user

hello

The end of support is different of 

Exemple asset EMC VNX 5300 (SAN storage) have a end of support the january 2020. 

I have a gurantie of these asset until 2018.

I know i could maximum extend the guarantee to january 2020.

to have all password mananement in the GLPi " printers, servers, app, license "

Add a possibility to look for a ticket by it's exact ID, and not using "contains".

For example "contains 2" will gather id 2, 22, and so on.

add a extension number field to the telephone

Hello 

I am looking for a software to have a map with hard / soft dependencies and impact.

Thx for your answer