Please check if the feature has not already been requested.
If not, please describe it
Cutomize tooltip - autoclose parameter
Disable autoclose for the tooltip on users - Add user customization? This may allow to freeze the tooltip when viewing a ticket.
Add "Addociate Myself" Quick link to Default Items To Show and Ticket Timeline
I love the quick link to "associate myself" in the ticket tab. If it could show up in the timeline and become in option in the default items to show in the assistance tab, it would make it easier for technicians to grab tickets.
Propose Entity @ login
First thing to propose when a user logon to GLPI : Which entity would you like to open ?
Plugins menu: different coloured buttons for enable/disable/install/uninstall/clean
See http://forum.glpi-project.org/viewtopic.php?pid=315604
The background colour for all these actions is currently the same. It is hard to see "at a glance" what the status is on a long list of plugins. (Especially "enable" vs "disable")
Differentiating by colour makes it much easier to see status.
Working days
Hello!
We have been issued with some holidays which can be transferred to another (working) days.
Let me explain with an example.
In Russia we have a holiday on 23 Feb. So we have 3 days holiday:
Sunday(21), Monday(22) and Tuesday(23). But in this case we should work
on Saturday for Monday. And there is no way to transfer days or make
weekend days working.
So please add a feature like a "close days" but with reverse functionality.
Auto close for ticket where no reponse is received fromt the requester
A feature that would allow the auto closing of tickets after a preset time when no response is received from the requester would enable the automatic management of tickets waiting for input.
This would be used where a question has been asked by the technician to the requester to complete an action and comment or where input on the current status has been requested. I have situations where a requester will never reply and the tickets have to be manually cleaned up on regular basis.
Companies such as Google Support use this type of feature as a standard part of the ticket handling.
Ticket creation delayed
As recurent ticket, create ticket with opening date and ticket template selection.
this feature would allow automatically open a ticket at a future date . Example : give rights to xxx at 1st february 2016.
Add Associated Items Tab
If each type of asset could have a section that showed all items it is associated with, by virtue of connections with other items. For example, I could have the following logical connections between items:
Computer-Phone-SIM-Contract
I'd like to be able to see the Contract (Phone Number), within the computer's properties. Or from the Contract's properties, see the SIM, Aircard and Computer. Bonus if it could show you the logical connections, in the case that a single computer has multiple aircards or an aircard has multiple SIMs.
Computer1-Phone1-SIM1-Contract1
Computer1-Phone1-SIM2-Contract2
Computer1-Phone2-SIM3-Contract3
Currently I have to click through each item to figure out what line of service is on the computer I am working on.
Export a Incident or requirement in a Zip file
Enable the posibility of the export a incident o requirement in a Zip or Tar format with the information, task, documents, etc.
Templates to fill categories, task, source etc.
Templates to fill categories, task, source by industries to make more easy the setup, configuration and parametrization of the GLPI
Сервис поддержки клиентов работает на платформе UserEcho
