Eng:

I propose to expand the section and add:

1. Comments
2. The problem
3. Document
4. Solution

the following sections:

1. Call - a) In the form of offer and select the phone number to originate a call to the number specified in the card support personnel. Incoming call display in the interface and bind it to offer to the public or to create a caller requests, specify the other. (Mean integration with Asterisk)
2. E-mail message - in the form of offer to choose a person from the suppliers, contacts, etc., and send a letter to preserve the history. The reply added to the application.
3. Bind the ticket - I propose to transfer tickets binding functionality in the section "Working with the application", that would be seen at what stage was attached ticket.

Ru:

Предлагаю расширить раздел и добавить к:

1. Комментарии
2. Задача
3. Документ
4. Решение

следующие разделы:

1. Звонок - а) В форме предлагаю выбирать номер абонента и оригинировать звонок с номером указанным в карточке сотрудника поддержки. Входящий звонок показывать в интерфейсе и предлагать привязать его к открытым заявкам звонящего или создать, указать другую. (Подразумеваю интеграцию с Asterisk)
2. Сообщение е-майл - В форме предлагаю выбирать абонента из поставщиков, контактов и т.п., отправлять письмо и сохранять историю. Полученный ответ добавлять к заявке.
3. Привязать билет - Предлагаю перенести функционал привязки билетов в раздел "Работа с заявкой", что бы было видно на какой стадиии был привязан билет.

Hello,

The idea is to add the possibility to send notifications on business rules.

Example: Send notification when impact >= 'high' and urgency => 'high'.

Thank you

Regards,

Tomolimo

It's possible to add geographic coordinate in locotion, adding a document can be useful like a picture or a plan

It would be great to be able to create a new Change or Problem from within the "Changes" or "Problems" section of an Item (specifically, a computer). There is already a way to create a new ticket from within a Computer. Can this be added for Changes and Problems, too?

Thanks!

When the user picture is changed, this event is not recorded nowhere.

I am often required to synchronize my imported users manually to update first/last names, email or photo from AD to GLPI.

Could this be an automated task like mailgate in which a number of existing users could be automatically synchronised outside of business hours? As an example I might run the task from 00:00 to 04:00 every 5 minutes and synchronize 50 user at a time.

This automated action would reduce our need to perform the action manually.

Add possibility to filter ticket project task by name, date, ...

Create an environment where we can test notifications templates. Today I have to develop and test the template sending the email to myself to see how are the template.

Enable the API for IF This Then That https://ifttt.com