With a little effort you can add phone lines to tickets to help track problems like internet outages or old school static on an analog long.

Administration - > Profiles -> Profile your wanting -> Assistance: Associable items to a ticket

What it's missing is if you look at the line under Management -> Lines there is not  "Ticket" tab like in assets where you can see all tickets attached to the line. This would be helpful as we track all of our internet connections and it would be nice to have a easy history of outages or flakiness etc.

Hide pane "Tools" (personal reminders and rss feed).

Hi Team,

Is it possible to add an option where we can add custom asset names like DVR, Attendance machine, Laptops, MAC, SIP phone, Server, etc...

i just tried to run the v1.4 agent on my servers and got the following output:

[info] sending contact request to server0
[info] sending prolog request to server0
[info] running task Inventory
[info] New inventory from pve-enc0bl01-2022-08-02-12-13-36 for server0 (tag=enc0bl01)
[error] [http client] communication error: 500 Internal Server Error
[error] [http client] server error: JSON does not validate. Violations:
"ISCSI" does not match to ^(SCSI|HDC|IDE|USB|1394|SATA|SAS|ATAPI)$ at #->properties:content->properties:storages->items[1]:1->properties:interface

that makes sense as some of my lvm volumes are hosted on a HPE MSA2040, which is accessible through ISCSI

I think that ISCSI is a type of storage worthy of being counted in the standard types

please add it :-)

I have added 2 fields to ticket object, one from the plugin Custom fields, and one in my own plugin...

I have two problems

a) When we add the column as part of the result (or because we add it in the filter),  the title always put PLUGIN - xxxx and the name of the field....

This is something inside the twig and we can overrride. A normal user don't understand nothing about plugins, and this disturb them.

b) There is no option to rewrite the result (f.ex, to put an specific link)...   

If i define f.ex the Suppliers.Name field, and i want add some info at the end and make a link,  i can't do unles i change the field definition in the query...  

One idea is that we should be able to call the Plugin method for specific fields.... but now the query always put to the field the itemtype = "ticket" (or the object we are displaying)....   Maybe a new option in the search field definition (specific_itemtype),  should work

(Well it works, but i can't apply upgrades without lost the changes and reimplement again).

When you display a supplier, project, ticket, etc... the main information is in the default tab, and when we change to see f.ex the issues of a project, we lost the title of the project or user....

The idea is to change the twig structure and have in the header some useful information  (title, impersonate for users, etc)...

A plus should be the possibility of overwrite this header..

Olá!!

Gostaria de saber se é possível integrar o GLPI com o Jira.

Quando um usuário cria um problema no Jira, quero ver os ativos que pertencem a ele. Isso é possível?. Como eu posso fazer isso?

desde já, obrigado

Our GLPI server is currently configured to send us (the IT pole) the notifications "internally", that is to say that it uses the SMTP connector of our local Exchange server (which is completely cut of the net). The advantage is that users can only view the notifications internally. That said, if there was a way for GLPI to send notifications to IT teams on external emails, it would be a real plus! That would allow, for the data processing specialists, in this type of configuration a follow-up of the notifications of creation of ticket out of the walls of the company.

A request for the possibility of adding components to tickets - they are purchased separately or replaced, and it would be good to have the possibility of connecting such a separately purchased disk, memory chip, graphics card as an item to the ticket.

Actually, components should be full-fledged items.

Currently we can schedule recurring events: monthly, daily, etc.

But there is no option to create a monthly recurring event, every last Thursday of the month. This is a necessary feature I think, especially in the IT world