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If not, please describe it

+1

ticket waterfall system

Ludovic 1 год назад обновлен 1 год назад 0

Is it possible to had in glpi a system that permit user to fill a form and after he done, the form will create the first good ticket once the first ticket is solved the second start, etc. It's like formcreator but formcreator create all ticket directly me I want ticket follow an order...

I think this system will permit to some enterptrise to save time and search because ticket will be created one after one...

If you wan't more precision just tell me :)

+1

Business rules for profile restriction to ticket with status "New"

Raivo 1 год назад 0

In our company we need a new rule to grant or restrict access for certain profiles or individual users on tickets with status "New". In GLPI 10.0.16 i don't see this option, so i would like to suggest to make this rule.

Thanks.

+1

add linked tickets in problems /changes

Jason Page 1 год назад 0

Within the interface there is no "Linked Tickets" field. This is nearly a

must as some change/problems have dependencies and there is no way to

track them.

+1

Adding multiple Task Templates at the same time

hypermagicmountain 1 год назад 0

We have multiple task templates that we define for specific customer requestes  (e.g. onboarding, hardware-request etc.).

We organize those tasks in categories, and each of those categories contains multiple task templates.

However, when we want to add those templates to a ticket, we have to do it one by one. It would be nice to be able to add a whole group of tasks at the same time.

+1

synology agent

nicolas darnis 1 год назад обновлен 1 год назад 1
+1

GLPI Agent field not used

Thomas Derrien 1 год назад 0

When performing an inventory using the GLPI-Agent (version 1.8), the XML file sent to the GLPI server includes an <IMAGE>...</IMAGE> tag for Docker containers. However, when I check the GLPI GUI, this information is not saved and does not appear.

Suggestion:

It would be great if there was a field on the User Interface to handle and display this information.

+1

Make Location as Reservable Item

Thales Oliveira Arakawa 1 год назад 0

In some cenarios, it's necessary create a reserve for a place. Once a location is existent item on GLPI, maybe turn this item an reservable item is a good idea.

+1

Add new datas for GLPIInventory ( 'list of admins' , 'external_ip' , ... )

jean-claude cavaille 1 год назад 0

I will add new datas, during the Inventory task scheduled by GLPIAgent, 

* list_admins:         the list of local admins (in a Windows environment)
  Why ?                 identify, in a parc, the rogue admins

* external_ip:          the external ip of the host

    Why ?             identify if its location , Is it in telework or on a specific site 

+1

Minimize search bar

Brandon R 1 год назад обновлен Conrad C 1 год назад 1

Create a minimize button that hides your search criteria. Specifically under assistance I have a 6 line search that takes up the screen if we could minimize and maybe list the saved search you are using that would make visibility and usability much better IE  

Image 488

If this part of the assistance Tickets window was like minimized to show the search button, Name of search, And maximize it would save so much space on screen.

+1

Search and History

joaoseguro 1 год назад обновлен Erique Souza 1 год назад 1

Hello,

Do you develop some funcionality that shows history of:

Computer asset --> witch users passed by that computer

User --> wich computers have

With dates?

Thanks.

Сервис поддержки клиентов работает на платформе UserEcho