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  1. Foro: General
0

Ticket Sub Category

Jimesh Makawana hace 9 años • actualizado por CDuv hace 8 años • 1

Hi,


There should be dependent subcategory for tickets.


Like first category is like request,incident,problem,task


if you select incident than second sub category is Hardware, Software, Network, Server,


If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner

0

new section : call

Claudiu Emanoel hace 8 años • actualizado por CDuv hace 8 años • 1

in the history window you can press the call button

you can enter a text with what has been said

0
COMPLETADO

Helpdesk: Paste and copy screenshot from clipboard

Alex W hace 9 años • actualizado por Tomolimo hace 9 años • 3
If a user who create or modify a ticket, should have the possibility to add a screenshot with paste and copy from the clipboard.
0

Projects in GLPI more ISO 21500 compliance

Juan Fernando Villa Hernández hace 8 años • actualizado por Walid Nouh hace 8 años • 1

Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)

0

What do you think about this project? GOATS

Juan Fernando Villa Hernández hace 8 años • actualizado por Walid Nouh hace 8 años • 1
0
Denegado

Linked tickets in the list

ylagva hace 9 años • actualizado hace 9 años • 2

If tickets are linked, display them in the list of ticket with the link ticket number or add a column with link ticket.

0

Ticket Testing validation

ylagva hace 9 años • 0
For developers technicians :
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.

We would like to add a rule : send an approval to the requester
0

search from textarea

blk hace 9 años • actualizado por glpi hace 8 años • 2
It would be great to search from a textarea fill by computer name for exemple
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
0
COMPLETADO

location related notification tags

yves tesniere hace 8 años • actualizado por glpi hace 8 años • 2

tickets, tickets.author and ticket.associated.items have a ##.....location## tag

some tags are missing in notifications :

##.....location.room##

##.....location.building##

##.....location.altitude##

##.....location.latitude##

##.....location.logitude##

##.....location.comment##


0
Denegado

[GLPI 0.90.1] Dots in Dropdowns

Javier Samaniego hace 8 años • actualizado por glpi hace 8 años • 4

In the dropdowns the dots are at the beggining and you can't see the name, for example in the network outlet.


This would not be a problem if you could view the information of the network outlet on the " i " icon, but not shown (bug).



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