Please check if the feature has not already been requested.
If not, please describe it
Ticket Sub Category
Hi,
There should be dependent subcategory for tickets.
Like first category is like request,incident,problem,task
if you select incident than second sub category is Hardware, Software, Network, Server,
If you select hardware than third one is Desktop, Laptop, Workstation, Printer, Scanner
new section : call
in the history window you can press the call button
you can enter a text with what has been said
Helpdesk: Paste and copy screenshot from clipboard
Projects in GLPI more ISO 21500 compliance
Today GLPI it's ISO 20000 and ITIL compliance. I think that this situation i'ts extensible to ISO 21500 in the project component (No a plugin any more)
Linked tickets in the list
If tickets are linked, display them in the list of ticket with the link ticket number or add a column with link ticket.
Ticket Testing validation
the process : user create request ticket, the technician create a task tech analysis and test and we need a validation from the requester to approve the solution, after the validation the developer creates a change linked to the ticket to apply the change.
We would like to add a rule : send an approval to the requester
search from textarea
Most of admin software (wsus, antivirus, security software) can export computer list to csv.
Just import computer column and search status / location / user / last update from glpi
location related notification tags
tickets, tickets.author and ticket.associated.items have a ##.....location## tag
some tags are missing in notifications :
##.....location.room##
##.....location.building##
##.....location.altitude##
##.....location.latitude##
##.....location.logitude##
##.....location.comment##
[GLPI 0.90.1] Dots in Dropdowns
In the dropdowns the dots are at the beggining and you can't see the name, for example in the network outlet.
This would not be a problem if you could view the information of the network outlet on the " i " icon, but not shown (bug).
Сервис поддержки клиентов работает на платформе UserEcho
