Can you allow technicians to add follow-ups to tickets when solved without changing the status back to processing.

Requesters follow-ups reopen ticket as per current behavior.

Would it be possible to have SFP and/or SFP+ network types for switches and other network material:

[New copper connectors](https://en.wikipedia.org/wiki/Small_form-factor_pluggable_transceiver) that are replacing RJ45 connectors.

It is in screen Assets → Network devices → Select an existing asset, tab Network ports, button Add → dropdown Ethernet port type, image below:

Give user the ability to link KB articles to racks

There are some users that I don't want GLPI to receive emails.

I know there's the option to disable the follow up in each ticket. But I'd like to set it up on users by default.

For example:

The event monitoring system that opens tickets in GLPI by email doesn't need to receive updates about the ticket progress since it's not even a person.

This happens less often but there are some users that don't want and don't need to receive the emails from the Service Desk software.

Currently, I need to deactivate it every time in each ticket. However, when we receive more than 20 or 30 tickets of this kind (events monitoring system) it's inhuman to do it always.

When the 'Allow anonymous ticket creation (helpdesk.receiver)' is not active and a new user starts working and sends an email to the GLPI receiver, the system ignores the email but nothing is sent to the sender. So nobody knows the email was sent and ignored, besides the only person who sent it before and didn't receive an answer.

That would be of good use to have a notification action for ignored emails or even a list or something to know the ignored/blacklisted emails.

• The email comes in
• GLPI doesn't find a user match for the sender's email address
• GLPI ignores it
• GLPI sends the sender an email explaining that the message was ignored
  • OR/AND
• GLPI stores a list of ignored messages and an admin could manage the destination for each message correctly

This way we could understand well what is happening on the Receiver address and no user is going to wait and get no response.

Arthur Schaefer, MBA

Seems to be missing

Hi, please add ability to create link between Users and contracts (used items). It will be usable to manage contracts related and used by users, for example contracts for cellphone phone numbers with telecomunication operators.

Regards Krzysztof

I manage some TVs in the monitors section of my GLPI and some of them have wifi. So, I'm looking for a possibility to add network ports to a monitor just like it works with computers and network devices.

We found only creating a new item is available when insert a rack into server room. Could you please also provide a method to adding exist rack to server room. It's very convenience for user. 

It would be awesome, if the History of the Lines also shown, when e.g. a Sim-Card was attached or removed (atm this is only shown in the Sim-Card-Link)