Please check if the feature has not already been requested.
If not, please describe it
Vinculate Manufacturer to the asset type
In Manufacturer, create a way to associate to the asset type.
Dell can be a Computer/Server, Network equipments, etc. Grandstream only make Phone assets, but appear in all the asset types.
Other good thing is associate the Model to the Manufacturer. It will save a lot of time when adding new assets.
send notification with multiple address mail
As we can got multiple collector, can we get multiple email follow-ups ?
Thank's
CHANGES AND PROBLEM TO SIMPLIFIED INTERFACE
include for simplified interfaces the permissions to see the changes and issues that are linked to your ticket.
Multiple costs to an item
Use case - we would like to split cost for some asset between budgets/depratments. Cannot do it now as we are able to define only one management information (which is good) with only one cost/budget related position (which doesn't work well for us). Workaround is to set up a contract that allows us to add multiple costs and link it to an asset. Not great solution but currently works.
Filter budgets
Would it be possibe to add some flag/other mechanism that will include/exclude budgets from dropdowns?
Some budgets might be closed (from previous years) but still apears in dropdowns.
Automatic assignment of the ticket to the technician when changing status "closed (not solved)" or closed (solved)
Hello, Would it be possible to add in glpi an option to force the assignment of an unassigned ticket to the technician who passes the solution type field to the "closed (unresolved)" or "closed (resolved)" state in order to to prevent requests for assistance from being assigned to a technician when they are closed. Because it happens regularly that the technicians realize the closing of the request without being granted the requests. This is to have more accurate statistics on the number of incidents resolved by support technicians. Thank you in advance for your assistance. Regards,
Knowledge base search from follow-up tab
Add a button to search and add from the knowledge base from the Tickets follow-ups tab and not just from the solutions tab
Root cause for incident
Would it be possible as a complement for categories to apply a "root cause" when we fill the solution of the ticket?
since we often know what was the real root cause of an incident after investigation and not when we open the ticket?
Thank you
Integrate GLPI with Whatsapp PHP Library
Integrate GLPI with Whatsapp Library to send notifications to users...
Check this project: https://github.com/mgp25/Chat-API
Chat-API
Interface to WhatsApp Messenger
Customer support service by UserEcho
