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+1

[API] Do action as an other user

Thomas ANDREJAK 8 years ago 0

Hello,

I use the API through an "admin" account to do not have to manage all GLPI token of each users.

I can't find out how to do action "as a specific user". Even if I force some parameters, actions are done with my admin account.

Is it possible to add a new function to do action as an other user (if I have the right to do this of course) or to change my active user for another ?

Thanks

Reagrds

+1

Integrate calendars with assistance planning dashboard

Jairo Oliveira 8 years ago updated by Pascal Kirscher 6 years ago 1

Hello!

I'd like that you analyze the possibility of integrating the time ranges and close times of one calendar(definided in setup -> dropdowns -> calendars) with the assistance planning dashboard. The idea is the user see on dashboad the day of week that it is possible or not to set an task project and not be in conflict with some holiday, fo instance. 

Thanks in advance!

Jairo

+1

copy computers from computers' list

Sebastien 8 years ago 0

Hi

Ability to copy and paste computers from the computers' list.

I.E : if you have twice the same computers except the serial number and you want to duplicate

+1

Link technician to task when using "Total duration" fields when creating a new ticket

Surfreg [FR] 8 years ago updated by Armin 8 years ago 1

When a tech create a new ticket and use the "Total Duration"(Durée Totale) fields, GLPI created directly a task with the right duration but it create a task with no technician so we can't see the task in planning. It will very usefull if the task will be created with the technician who have created the ticket.

+1
Declined

Notifications. Only modification of the ticket

Александр Петров 8 years ago updated by Alex G 5 years ago 4

The "ticket" notification template sends the entire ticket, all comments and tasks. I want to send only the changes that have occurred in the ticket, or at least the last comment. Among the template controls, I did not find anything that could be used for this.

Answer
glpi 5 years ago

Hi,

Thanks for your suggestion.

This is already possible, you can use the mail template system to configure what you want to send (LAST followups for example), when (adding a follow-up, assigning a technician, etc ...) and for who (technician, requester, admin, etc...).

Regards,

+1

track expedition

kimonoogamereturn 8 years ago 0

Module to track expedition of material to other office:


Ex. send a new PC to other office, and track this expetition (date, type of PC, Serial, user assign etc.)

+1
Completed

tinymce in followed answers in tickets

Sebastien 8 years ago updated by glpi 8 years ago 2

Hi everyone

Could it be possible to add to the core the tinymce buttons for followed answers in the tickets ?
Well it is possible to use the tinymce for solution but not  for followed answers in tickets

Thanks

+1

​adding document management plugin as cms for documentation​

Yannick 8 years ago 0

it would be useful to manage document as alfresco 

+1
Completed

Add "Other components" to components overview for asset type Phone

Arno 8 years ago updated by Megachip 7 years ago 5

and maybe all other asset type categories.


We're trying to link an accessory to a phone in phones. The current way is adding it to consumables and linking it to a person but this isn't desirable since phones get swapped often and then it gets given to the next person with the same accessories.


Thanks

+1

mass actions in helpdesk

Sebastien 8 years ago 0

Hi

Here are some ideas to add in the core :


Ability to mass solve / close tickets with reason textbox

Ability to mass forward tickets to technicians / group with description textbox

Ability to mass reopen tickets with description textbox


Thanks