Hi

Should be great if we can (mass) add notes to tickets in helpdesk tickets' list or in a ticket (with a field named Note like History, Changes, Problems, etc.)

These notes would only be accessible for tech / manager not for users.

Thanks

the ability to create new asset categories in the asset drop down menu. 

like Servers, Cameras, etc...  and choose and create custom fields for the new asset type that you want and or need. 

one button for follow up send no email and follow up email

Hi

When you have the same note to add to multiple computers in computers' list, you have to do it one by one and by entering to computer's note field

It would be great to have the ability to mass add notes when selecting multiple computers and click on Actions -> Modify -> Notes field

Thanks

Hello

Like ZenDesk, It will be a good thing to embed web form in user's website. See description below :

https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website

Hi

I am asking to identify screen which have Height Adjustable Screen Stand.

I find this post of Remy :

http://forum.glpi-project.org/viewtopic.php?id=8434

I see "pivot" information, but no information about Height Adjustable Stand.

Cordialy

Don´t use mailqueue when time is set to 0.

Managing the security of an infrastructure requires to define a triad, called CIA :

- Confidentiality

- Integrity

- Availability

Critity is already included in GLPI 9.2 and is the result of a matrix mixing these 3 elements.

What needs to be done would be to add the 3 fields. Of course these fields needs to be available for business rules for tickets.

For more informations : https://en.wikipedia.org/wiki/Information_security

Display in GLPI the server used for licensing and the server used for updates.

In Microsoft environment, it would be KMS & WSUS.

The same mechanism applys to Redhat (Satelitte) and Suse (Suse Manager)

Plutôt que dans le fichier php.ini, il faudrait que chaque admin (ou opérateur) puisse décider du délai d'inactivité avec que GLPI vous déconnecte de votre session : actuellement on part faire un dépannage de 10 minutes et lorsqu'on revient, la session se ferme.