Le circuit de validation d'un ticket est très permissif.

A quoi sert la validation d'une demande si c'est le demandeur qui indique QUI doit valider !?

Il serait intéressant de pouvoir mieux gérer les utilisateurs sous forme hierarchique avec leur N+1, n+2, etc ... et la notion de direction/service inhérente.
Ainsi, via un gabarit demande, qui comporterait une validation obligatoire, le N+1 du demandeur serait automatiquement sélectionné et ce dernier recevrai un mail !

Il faudrait aussi ajouter un système de délégation aussi bien pour le circuit de validation que pour tout traitement de ticket.
Bien souvent, des tickets restent en suspens car la personne devant traiter un incident/demande est absente. Avec un système de délégation (avec des bornes datées), le ticket assigné à une personne serait automatiquement dupliqué/transféré (choix possible dans la configuration) à la personne désigné en délégation.

Attention aux groupes avec un seul utilisateur, la délégation doit aussi pouvoir se faire ;)

want use GLPI Ver 9.2.1 or >  on smart phone  (Android or IOS)

thank you

Is it possible to add custom field in ticket or asset form. Each field the admin choose to add can be defined with this item

- type : date, text, integer...

- open (to be free to write text) or closed to a defined list of items

- mandatory or not

A customized field should be searchable in the research engine.

Create mechanism to view completed items in planning.
As the example in the attached image, this is Google Calendar.

Approvals in tickets are sent in the "Approvals" tab currently, and then show in both the timeline and Approvals tab. If the ability to send approvals is added tot he timeline, we could drop that redundant tab.

I think it doesn't officially exist (I didn't find), is it possible to have an official Amazon image for GLPI ?

Paste text and image from MS Office Word in KB. See gh issue #4413

The saved search feature has been enhanced a lot lately.  There is one aspect lacking.

When modifying saved search, it is currently only possible to modify the saved search metadata, such as the title, public/private, etc.  When we want to change a saved search, we actually need to recreate a new one, delete the old one, and then change all references to the saved search shortcut in our process document.

It should be possible to view and modify filter criteria, the list of columns that are displayed, and the sort criteria.

Is there any possibility to change the password reset link (e.g. for external authentication providers?)

I observed that if we select Ticket task Duration as 24 hours it is showing as 1 Day.

Based on entity it should be 3 days if we select 24 hours and not 1 Day.

Is there any possibility to set the Ticket task Duration based on working hours.

Version we are using is 9.1.2