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0

Link Ticket Category to task Category

Hugo Teixeira 8 years ago updated by Jérôme STIVAL 8 years ago 4

I'm talking of the Ticket task on processing that aren't linked and they are only used in the Ticket task.
It's only to put a new field in the database of the Ticket task category with the id of the ticket category, and when creating a new Ticket task we filter the combo.

0

phone number as a parent of the actual phone

kevin goemaere 8 years ago 0

We have portable ip-dect phones in the company, and these phones break quite often.

We are a bit puzzled on how to use glpi for this use case. Now when a phone breaks we create a new phone and set the old one as defect.

When we do a search request we see a nice overview of all the times the phone was replaced.


The problem occurs when a phone gets lost. Then we create a new phone. a week later the phone is recovered and we put the phone back in our reserve pool of devices. The only problem is that the phone serial is then allready registered to the phone number.


So when you re register the phone to a new number the overview of when and how a phone was replaced is gone.


Ideal would be to create a phone number, and then attach a device to that phone number. That way you would always have an overvieuw of when and how a phone was broken and replaced.

0

List of computers and telephones is not displayed

petav 8 years ago updated by Александр Петров 8 years ago 3

List of computers and telephones is not displayed,

after upgrading from 0.90.4 to 9.1 RC2,

A link (http://glpi.support.ru/front/computer.form.php?id=189) on a computer running

0

Massive actions results display

sylvie cozic 8 years ago updated 8 years ago 0

Hello the team !


It would be nice if the 'Operation performed partially successful' results of massive actions could detail the number of success and not only failures.


At the moment, if some actions fails you get the details :

sprintf(__('(%1$d authorizations problems, %2$d failures)'), $nbnoright, $nbko)


It woud be nice, if also some actions succeed, to have the details


sprintf(__('(%1$d success, %2$d authorizations problems, %3$d failures)'), $nbok, $nbnoright, $nbko)


Regards,


Sylvie

0

Is it possible to add a filed called "Sub-Category" under "Category" tab

SJP 8 years ago updated by Olivier Moron 8 years ago 1

as it'll help us to categories all incidents more accurately.


Category:- Infra

Sub-Category: CPU, Memory, Storage etc

Category:- Application

Sub-Category: HTTPD Service, FTP Service, Tomcat Service etc


0

plugin management: buton colours

Alan Brown 8 years ago 0

At the moment install/update/enable/disable buttons in the plugin management menu are all the same colour.


This makes it _very_ easy to miss items.


Please change the button colours to make the page status easier to view "at a glance"

0

Requester followup

Davide Foschi (Argaar TantaRes 8 years ago updated by Armin01 8 years ago 1

When a requester add a new followup in reply to technician post, as the event "New Followup" is fired the system will notify the requester itself with an email address.
This could lead to unsolicited email as spam due to the fact that the user itself is already aware of the new followup and also about the topic of it (he wrote it).
Maybe it could be an enhancement to disable the mail for a followup if the recipient is the same as the author?

0

Users can be cloned?

Guillermo Haad 8 years ago 0

a user created can be cloned?

I have version 0.90.3

0

Ré-arranger les contrats

Lee 8 years ago updated 8 years ago 2

Bonjour

Peut on améliorer le "Contrat" et "Cout" afin d'avoir par exemple

Contrat "Marche d'achat matériel"
Cout : lot 1 Onduleur date debut , date fin , garantie (36 Mois),alerte (fin/préavis) ,cout , fournisseur
Cout : Lot 2 Ordinateur date debut , date fin , garantie (12 Mois) ...


En fait meme la partie , reconduction , numero comptable , facturation , heures d'interventions
je pense que cela devrait faire partie du coté "COUTS" ..et donc d'avoir un lien avec le fournisseur pour chaque cout.


Le marché (contrat) dans une collectivité se fait par Lot (1,2,3..) avec des fournisseurs différents , et des date , durée garantie heures d'interventions (liées aux fournisseurs) ...


0

Mandatory/Authorized/Forbidden softwares

Edwin FAURE 8 years ago 0

Hello,


To my knowledge I didn't find a plugin (or standard) feature that allow to fully use software categories to create statistics/alerts on it.


For instance it would help us implement a IT software compliance project to detect computers lacking mandatory softwares, and/or hosting known and forbidden ones.