Your comments
Most of the support incidents are repairing printers, CPUs and monitors, once the repair of computer equipment is installed and configured and validated by the user, it is at the moment in which the user sign the approval the resolution of the incident. It is very similar to the firm that is reflected when you receive a package courier, but in this case two tablets firms would be used. Another option is to use jquery plugins to hand signatures: http://www.sitepoint.com/4-jquery-digital-signature-plugins/ 1. jSignature 2. Signature Pad 3. jQuery UI Signature 4. jSignature
http://sourceforge.net/projects/glpichat/
https://livehelperchat.com/
Description
This is a plugin build using live helper chat.https://livehelperchat.com/
Some SDK solutions that I have personally reviewed:
- Kofax SignDoc SDK
- Wacom SDk
- Impression Signature Plugin
Include the use of digital certificates for signing when the resolution of an issue is approved.
Customer support service by UserEcho
In my experience is tedious for users to enter the system or your mail , check your incidents, often do not care about approve or terminate the service life cycle , most of the time do not take time to qualify the service.
If a user calls or sends a request through the glpi system , via email, requesting repair your computer . The technician performs the service site , interacting with the user, once the service is completed the technician has the possibility for the user to approve the settlement of the issue or termination of service by interacting directly with the user , without waiting for an email mail.
Most of the support incidents are repairing printers, CPUs and monitors,
once the repair of computer equipment is installed and configured and validated by the user,
it is at the moment in which the user sign the approval the resolution of the incident.
It is very similar to the firm that is reflected when you receive a package courier.